Privacy Policy | PIANOFORTE COMFORTS

This is the Privacy Policy(GDPR) of: PIANOFORTE COMFORTS. Business address: Mr A M Spear (Owner), 29 Caerwent Road, Ely, CARDIFF CF54QB. Wales, UK. I have written this "policy" in clear, concise language, thereby covering the basic tenets of the the GDPR as defined by the updated provisions of data protection. The GDPR as created and then incorperated into british law.

COLLECTION OF DATA

Pianoforte Comforts has an "Account" descriptor, this is so potential customer may sign-in and create an account. This also, in its very nature, means that I have to collect personal details which is stored on a secure hosting (SSL) system. Information that is crucial for correct ordering of goods, despatch to address and marketing. I treat all customer details with absolute integrity, such details will be securely stored on a fully encrypted system. At no time will I be able to view customers financial details. All payments are cleared through professional Third Party Gateways, and, then the custmer is returned back to this site, where they can "log" off

I do not collect customers medical health, sexual orientation or biomarkers, which would ultimately expose a customer identity. Again, I stress, at no point, a customer using the Services of Pianoforte Comforts would not be under any legal obligation to provide such data. Only information, such as: age, name, title and home/business address required to facilitate the ordering process of online shop of Pianoforte Comforts.

LAWFUL BASIS

I am required by law to keep customer records for upkeep of tax compliance. This amount to (4 years), then this must be deleted.

My Business Privacy Policy Notice

The policy: This privacy policy notice is served by [Pianoforte Comforts. Business address: Mr Adrian Spear, 29 Caerwent Road, Ely, CARDIFF CF5 4QB] under the website; [www.pianofortecomforts.uk]. The purpose of this policy is to explain to you how I control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to me.

Policy key definitions:

"I", "our", "us", or "we" refer to the business, [Business name & other trading names].
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key principles [Article 5(1) and Article 5(2) ];

(a) Lawfulness, fairness and transparency,
(b) Purpose limitation,
(c) Data minimisation,
(d) Accuracy,
(e) Storage limitation,
(f) Integrity and confidence,
(g) Accountability.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) I control and / or process any personal information about you electronically using the following lawful bases.

ICO Data Protection Register: I am exempt from registration in the ICO Data Protection Register because [data provided is only for dispatching of Goods. No financial details are seen during registration/ordering. However, this website fully complies with GDPR UK.

Lawful basis: Consent
Where our purpose for processing is: to collect personal information, such as: name, age, title and address
Which is necessary because: this will allow "goods" ordered to be sent correctly via the appointed courrier service.
We process your information in the following ways: customer sign-in online.
Data retention period: I will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. The customer has complete right to be "Forgotten" at any time! The lawful basis of consent is in Article 6(1)(a) of the GDPR UK.
Sharing your information: We do not share your information with third parties. / We do share your personal information with third parties and they include; .
Lawful basis: Contract
Where our purpose for processing is: to provide "you" the customer with a contract for the "Goods" ordered. This is only complete once the sale has successfully gone through, and delivered safely to your address.
Which is necessary because: this will provide clarity to the online business.
We process your information in the following ways: Accounts sign in.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties. / We do share your personal information with third parties and they include; .
Lawful basis: Legal obligation
Where our purpose for processing is: to keep promise of quality of said "Goods". Also, I, Mr Adrian Spear (data control) to maintain the strictest control over personal data; review; assess and report any signs of breaches. To uphold the standards of the: GDPR UK at all times.
Which is necessary because: customer confidentiality, with regard to identifiable data is paramount. Crucial to establish confidence and therefore sales.
We process your information in the following ways: Accounts sign-in.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties. / We do share your personal information with third parties and they include; .
Lawful basis: Legitimate interests
Where our purpose for processing is:  making sure that the customer is fully protected from any online fraud. Particulary important where there is financial information. Concerning payments for goods ordered, this is carried out by Stripe, therefore I do not see any financial transaction details, all completed by a Third Party payment gateway, which is fully encrypted and comes with high level security for that industry.
Which is necessary because:  GDPR Compliance.
We process your information in the following ways:  Account sign-in.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties. / We do share your personal information with third parties and they include; .

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Cookies that we use are;

[Google Analytics]

Data security and protection

I ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

I have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR I use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. I only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. I provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider is; [Webador Email]. I hold the following information about you within our EMS system;

Email address
I.P address
Subscription time & date
[Messages]
[Enquiries]

Further information & third party guidance

Date this Privacy Policy created: 04/04/2023